Last updated: May 1, 2026

INDO LIVE — PRIVACY POLICY👇

TABLE OF CONTENTS

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1. Age Requirement 2. Information We Collect 3. How We Use Your Information

4. How We Share Your Information 5. Third-Party Services 6. Virtual Currency (Coins)

7. Social Nature & Disclaimer 8. Your Content and Conduct 9. Data Security

10. Data Retention 11. International Data Transfers 12. Governing Law and Data Protection

13. Your Rights & Choices 14. Child Safety 15. Account Deletion

16. Purchases & Refunds 17. Account Suspension 18. Changes to This Policy

19. Limitation of Liability 20. Contact Us

OPERATOR & CONTACT

Operator: Kasra Live ("we", "us", "our")

Product: Indo Live mobile application and related services ("Services")

Contact: support.indolive@kasralive.com

Related documents:

- Terms of Service: https://kasralive.com/terms-and-condition

- Child Safety Policy: https://kasralive.com/child-safety.html

- Delete Account: https://kasralive.com/delete-account.html

- About the App: https://kasralive.com/about-app.html

By downloading, installing, or using Indo Live, you confirm that you have

read, understood, and agree to this Privacy Policy and our Terms of Service.

If you do not agree, please do not use the Services.

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1. AGE REQUIREMENT 👇

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Indo Live is intended for users who are 18 years of age or older. We do not

knowingly collect personal information from anyone under the age of 18. If

you are under 18, you are not permitted to use this application.

If we discover that a user is under 18 years old, we will immediately block

or terminate their account without prior notice.

If you discover any behavior or content on Indo Live that may harm minors,

please report it immediately through our in-app reporting tools or via our

Child Safety Policy page at: https://kasralive.com/child-safety.html

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2. INFORMATION WE COLLECT 👇

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2.1 Information You Provide:

We collect information that you voluntarily provide when using our Services,

including but not limited to:

- Account information such as email address and username

- Profile information including display name, photos, bio, gender, age,

and country

- User-generated content such as messages, images, videos, and streams

- Payment information processed through Google Play (we do not store your

card details on our servers)

- Communications with our support team

- Information provided when participating in surveys or promotions

2.2 Automatically Collected Information:

When you use our Services, we automatically collect certain information:

- Device information including model, operating system, app version, and

unique device identifiers

- Usage data such as features used, session duration, and interactions

- IP address and approximate location for country matching and fraud

prevention

- Network activity including browsing history within the app and content

viewed

- Crash reports and performance diagnostics to improve app stability

2.3 Information from Third Parties:

We may receive information from third-party services that you connect to

your account:

- Google Play for purchase confirmation and billing information

- Firebase for authentication, notifications, and analytics

- Agora and ZegoCloud for real-time video/audio calls and live streaming

- OneSignal for push notification delivery

Each third-party provider operates under its own privacy policy. We encourage

you to review their policies for more information.

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3. HOW WE USE YOUR INFORMATION👇

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We use the information we collect for the following purposes:

- To provide, operate, maintain, and improve our Services

- To create and manage your account and verify your eligibility

- To process transactions and manage virtual currency (coins)

- To send you notifications, updates, and service-related messages

- To personalize content and recommendations based on your preferences

- To detect, investigate, and prevent fraud, abuse, and policy violations

- To comply with legal obligations and respond to lawful requests

- To conduct research and analysis to improve user experience

- To generate aggregated statistics that do not personally identify you

We will not use your personal information for purposes materially different

from those described in this policy without providing you with notice.

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4. HOW WE SHARE YOUR INFORMATION👇

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We may share your information in the following circumstances:

- With other users when you make your profile or content public

- With service providers who assist us in operating our platform, including

hosting, analytics, payment processing, and customer support

- With members of our corporate group for service improvement and security

- To comply with applicable laws, regulations, or legal requests

- To protect our rights, safety, property, and that of our users

- In connection with a merger, acquisition, reorganization, or sale of assets

Important: We do not sell your personal information to third parties for

their marketing purposes.

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5. THIRD-PARTY SERVICES👇

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Indo Live integrates with various third-party services to provide our

features:

- Google Firebase for authentication, cloud messaging, and analytics

- Google Play for in-app purchases and billing

- Agora and ZegoCloud for real-time video and audio communication

- OneSignal for push notification delivery

When you use features powered by these services, your information may be

processed according to their respective privacy policies. We encourage you

to review these policies to understand how your data is handled.

The Services may also contain links to third-party websites or applications.

We have no control over these external sites and are not responsible for

their privacy practices. Please review their policies before providing any

information.

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6. VIRTUAL CURRENCY (COINS)👇

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Indo Live operates on a coin-based virtual currency system. Please note the

following important points:

- All features within the app are accessible to users through coins

- No VIP subscription is required for basic access to features

- Coins are purchased exclusively through Google Play

- Coin purchases are generally final and non-refundable as per Google Play

policies

- We do not store your payment card information on our servers; all payment

processing is handled by Google Play

- In cases of technical errors caused by our system, compensation in the form

of coins may be provided at our sole discretion

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7. SOCIAL NATURE & DISCLAIMER👇

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Indo Live is a social platform that connects users for communication and

entertainment. It is important to understand the following:

We are NOT responsible for:

- The conduct, actions, statements, or content of any user

- Any disputes, conflicts, or disagreements between users

- Any loss, damage, or harm resulting from interactions with other users

- Any fraud, abuse, or illegal activity carried out by users

- The accuracy, correctness, or authenticity of information provided by users

- Any offline meetings, transactions, or relationships between users

YOU USE INDO LIVE AT YOUR OWN RISK.

We strongly recommend that you:

- Never share personal financial information with other users

- Never send money directly to other users outside the official app purchase

system

- Report any suspicious, abusive, or illegal behavior immediately

- Do not share sensitive personal information such as your home address,

government ID numbers, or bank account details

We do not verify the identity, background, or intentions of users. Please

exercise caution and good judgment when interacting with others on our

platform.

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8. YOUR CONTENT AND CONDUCT👇

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You are solely responsible for all content you create, upload, share, or

transmit through the Services. You must ensure that your content complies

with all applicable laws and does not violate the rights of others.

We reserve the right to review, remove, or restrict any content that violates

our terms or policies. We may also suspend or terminate accounts that engage

in prohibited activities, without prior notice and without any refund of

purchased coins or credits.

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9. DATA SECURITY👇

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We implement reasonable administrative, technical, and physical security

measures designed to protect your personal information from unauthorized

access, disclosure, alteration, and destruction.

Our security measures include:

- Encryption of data during transmission and storage

- Access controls limiting data access to authorized personnel only

- Regular security monitoring and vulnerability assessments

- Firewalls and intrusion detection systems

We do our best to ensure your data is transferred and stored securely.

However, we cannot provide a complete guarantee of security because no method

of transmission over the Internet or electronic storage is 100% secure.

You are responsible for maintaining the confidentiality of your login

credentials and for any activity that occurs under your account. Please

report any unauthorized access to your account immediately.

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10. DATA RETENTION👇

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We retain your personal information for as long as your account remains

active or as needed to provide you with our Services.

When you request account deletion:

- Your account will be deactivated immediately

- Your personal data will be deleted within 7 business days

- Some data may be retained as required for legal, regulatory, tax, or

accounting purposes

- Location, device, and usage data may be retained for safety, security,

and fraud prevention purposes

If an account is terminated due to serious violations of our policies, we may

retain certain information to prevent the user from creating a new account

and to protect our community.

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11. INTERNATIONAL DATA TRANSFERS👇

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Your information may be processed in countries other than your country of

residence, including countries where data protection laws may differ from

those in your jurisdiction.

By using Indo Live, you consent to the transfer of your information to these

countries. We implement appropriate safeguards to ensure that your personal

information remains protected in accordance with this Privacy Policy.

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12. GOVERNING LAW AND DATA PROTECTION👇

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Your personal information is processed and stored in accordance with the

laws of the Republic of Indonesia, including:

- Law No. 27 of 2022 on Personal Data Protection (PDP Law / Undang-Undang

Pelindungan Data Pribadi)

- Law No. 11 of 2008 concerning Electronic Information and Transactions

(ITE Law) and its amendments

- Government Regulation No. 71 of 2019 concerning Electronic Systems and

Transactions

- Regulations issued by the Ministry of Communication and Information

Technology (MOMINFO / Kementerian Komunikasi dan Informatika)

By using the Services, you consent to the application of Indonesian law

regarding any privacy-related matters.

For more information on dispute resolution, please refer to our Terms of

Service at: https://kasralive.com/terms-and-condition

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13. YOUR RIGHTS & CHOICES👇

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Depending on your location and applicable laws, you may have certain rights

regarding your personal information:

- Right to access the personal information we hold about you

- Right to correct inaccurate or incomplete information

- Right to delete your account and associated data

- Right to opt out of certain data processing activities

- Right to restrict or object to specific uses of your data

You can exercise many of these rights directly through the app:

- Manage app permissions for camera, microphone, location, and notifications

- Update your profile information at any time

- Adjust notification preferences in Settings

- Delete your account through the app settings

To exercise additional rights or for any privacy-related requests, please

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14. CHILD SAFETY👇

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Indo Live is committed to the safety and protection of children. We take

this responsibility very seriously and have implemented strict policies to

ensure our platform is not used by or to exploit minors.

Our child safety commitments:

- Users must be 18 years or older to use Indo Live

- We strictly prohibit any content that depicts, promotes, or relates to

the exploitation or abuse of minors

- Child Sexual Abuse Material (CSAM) is absolutely prohibited and will be

reported to appropriate authorities

- We actively monitor and remove content that may be harmful to children

- Accounts suspected of being operated by minors will be terminated

- Users who attempt to contact, groom, or exploit minors will be permanently

banned and reported to law enforcement

If you encounter any content or behavior that you believe may harm children

or violate child safety standards, please report it immediately through:

- In-app reporting tools (tap the report button on any profile or content)

- Email: support.indolive@kasralive.com

- Child Safety Policy: https://kasralive.com/child-safety.html

We cooperate fully with law enforcement agencies investigating crimes against

children. Your reports help us maintain a safe environment for all users.

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15. ACCOUNT DELETION👇

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You have the right to delete your account at any time. You can request

account deletion through:

- The app: Navigate to Settings > Account > Delete Account

- Our website: https://kasralive.com/delete-account.html

After you submit a deletion request:

- Your account will be deactivated immediately

- You have 7 days to log back in and recover your account if you change

your mind

- After 7 days, all your account data will be permanently deleted and cannot

be recovered

- Some information may be retained as required by law or for legitimate

business purposes such as fraud prevention

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16. PURCHASES & REFUNDS👇

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All purchases within Indo Live are processed through Google Play and are

subject to Google Play's terms and policies.

Please note:

- Coin purchases are generally final and non-refundable

- Refund eligibility is determined by Google Play policies

- Filing chargebacks or abusing the payment system may result in account

restrictions or termination

- Technical issues caused by our app may be compensated with coins at our

discretion

For refund requests, please contact Google Play support directly or reach

out to us at support.indolive@kasralive.com for assistance.

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17. ACCOUNT SUSPENSION👇

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We reserve the right to suspend or terminate your account without prior

notice if:

- You violate our Terms of Service or this Privacy Policy

- You engage in fraudulent, illegal, or harmful activities

- You abuse, harass, threaten, or harm other users

- We receive valid legal requests from authorities

- We detect suspicious activity that may compromise security

Accounts that are suspended or terminated for policy violations are not

entitled to refunds of any purchased coins or credits.

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18. CHANGES TO THIS POLICY👇

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We may update this Privacy Policy from time to time to reflect changes in

our practices, technology, legal requirements, or other factors.

When we make changes, we will update the "Last Updated" date at the top of

this policy. We encourage you to review this policy periodically to stay

informed about how we protect your information.

Your continued use of the Services after any changes to this Privacy Policy

constitutes your acceptance of the updated terms.

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19. LIMITATION OF LIABILITY👇

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To the maximum extent permitted by applicable law:

- Indo Live and its Services are provided "as is" without warranties of any

kind, either express or implied

- We are not liable for any user-generated content posted on the platform

- We are not liable for any indirect, incidental, special, consequential, or

punitive damages arising from your use of the Services

- Our total liability shall not exceed the amount you have paid to us in the

one month preceding the claim

- We are not responsible for any harm resulting from your interactions with

other users or your use of the platform

Nothing in this policy limits any rights you may have under applicable

consumer protection laws.

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20. CONTACT US👇

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If you have any questions, concerns, or requests regarding this Privacy

Policy or our data practices, please contact us:

Email: support.indolive@kasralive.com

Website: https://kasralive.com

We will respond to your inquiries as promptly as possible.

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A product of Kasra Live.